Terms & Conditions

Terms & Conditions

Fair Trading Charter - BOOKING TERMS & CONDITIONS

Hough's of Lincolnshire is operated by Richard John Hough (Sole Trader)

We accept holiday and short break bookings under the following conditions:-

1) All payments for any holiday or short break must reach our offices not later than 42 days prior to departure or by other written agreement. Late bookings must be paid for in full at the time of booking. A contract shall have deemed to be entered into upon receipt of your initial deposit.

2) Should we have to cancel a holiday we will notify you immediately and where possible offer you a similar holiday. If this is not suitable to you we shall send you a refund in full. We shall endeavour to notify you at least 6 weeks prior to the date of departure. No compensation other than an applicable refund shall be made for cancelling your holiday in whole or in part. 

3) If you cancel your holiday we reserve the right to impose the following cancellation charges:

Prior to 42 days before departure:- Deposit only.

42 – 0 days before departure:- 100% of the total holiday cost.

4) In the unlikely event that you should have a complaint about your holiday, you should first make contact with our on site representative. If our representative is unable to settle the matter you should put your complaint in writing within 14 days of the return of your holiday. If we are unable to resolve your complaint, the matter shall be heard under English law or by arbitration.

5) Hough’s of Lincolnshire reserve the unconditional right to refuse a booking or terminate a clients holiday in the event of the client causing a nuisance or danger to other passengers, our staff or property. No compensation or refund will be given to anyone in such circumstances.

6) Our itineraries are set many months in advance and sometimes changes take place that are beyond our control. Hough’s of Lincolnshire will always try to notify  each client of any such change but we reserve the right to alter itineraries without notification.

7) Hough’s of Lincolnshire act as third party agents only to our suppliers of hotels, ferries, restaurants and other venues. We take no responsibility for the failure of such suppliers or their provisions except where such failure is by direct intervention of our employees.

8) Our coaches have the following facilities: reclining seats with lap belts, panoramic double glazed windows, hot drinks facility and w.c. Whilst we endeavour to use our own coaches on every tour we do sometimes have to use other vehicles. In such circumstances we shall always supply the highest standard of vehicle available to us. Coaches have a limited amount of luggage space, we therefore ask that you minimise your luggage to one medium size suitcase and one piece of hand luggage per passenger.

9) For the comfort of other passengers we do not allow the carriage of pets, (except guide dogs) smoking, drinking of alcohol, the eating of greasy or odorous foods, chewing gum or the playing of musical instruments or radios.

10) You are responsible for your own timekeeping. Other than the written time on your travel ticket, all other departure times will be given to you by the driver or escort. It is then your responsibility to ensure that you are at the point of pick up at the time stated to you. No refund or compensation will be given for those missing their departure due to lateness.

11) We welcome clients with disabilities. Whilst our coaches do not have disabled facilities our drivers offer their assistance in helping clients board. Folding wheelchairs and walkers are carried in the luggage area (please notify us at time of booking)

12) For your financial peace of mind, Hough’s of Lincolnshire hold all finances in a trust account at Lloyds/TSB Cleethorpes for all holidays and short breaks.

13) If space allows we may be able to accept small motorised scooters, one per trip, however passenger must be accompanied by an able bodied person who can dismantle scooter if needed and lift on and off coach. Must be booked at time of holiday booking. 

To book a holiday with us we request the following non-refundable deposits per person:

British Tours £40

Continental Tours £50

Theatre Breaks, Edinburgh Tattoo and all ticketed events £75